Short answers. For anything else, WhatsApp — every day 9:00–21:00.
Yes. Your booking is confirmed as soon as you complete it. Never “on request”.
BOOKOTIL LTD. The line reads BOOKOTIL followed by your booking number. The hotel never sees your card.
On a non-refundable rate, at booking. On a flexible rate, nothing is taken until the day after the free-cancellation deadline — the exact date is shown before you pay, and again in your confirmation.
Flexible rates: free until the date shown, including that day. Non-refundable rates: no refund. A refund goes back to the card used, within 5 to 10 working days.
No. There is no service fee: the fee line reads 0 and the total shown is the amount charged.
The one you pick at the top of the page. It is shown next to every price, and the charge is made in that currency.
Yes, from “My booking”. The new price and the difference are shown before you confirm; on a flexible rate nothing is charged for the change itself.
Your booking number (the voucher is in your confirmation and on the “My booking” page) and an ID. Some hotels ask a couple for a marriage certificate — each hotel page says whether it does.
No. Cards only — Visa, Mastercard, American Express — through our payment provider. Nothing is ever paid to us at the hotel.
WhatsApp or phone, +33 6 44 65 66 27, every day 9:00–21:00. Outside those hours, the next morning.
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